TERMS AND CONDITIONS

The owner of the online store Can you escape? (hereinafter referred to as the online store) is Dream Studio OÜ (registry code 14226430).

The validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.

The prices of the products sold in the online store are indicated next to the products.
All prices are in Euros (€).

Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via Stripe.com.

The personal data necessary for the execution of payments is transferred to authorized processor Stripe.com. The seller does not have access to the customer’s bank and credit card details. The contract enters into force when the amount payable is transferred to the bank account of the online store.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Shipment

Goods are shipped to the following countries: Estonia, USA, England, Australia
These options are available for receiving the order: e-mail
All shipments within Estonia, USA, England, Australia generally arrive at the destination specified by the purchaser within 2 business days of the date of entry into force of the contract of sale.

We have the right to ship goods in up to 14 calendar days in exceptional cases.

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

The right of withdrawal does not apply if the purchaser is a legal person
To exercise the 14-day right of withdrawal the purchaser must not press the “Start” button.
If the service is activated by clicking the “Start” button, the seller has the right to reduce the refundable fee according to the decrease in the value of the service.

To return the goods, you must send the e-mail to address canyouescaperoom@gmail.com within 14 days of receiving the goods.

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they haven’t press the “Start” button.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery, it is assumed that the defect was present at the time of delivery. It is the online store ́s responsibility to prove otherwise.

The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing (canyouescaperoom@gmail.com).
The online store is not liable for any defects arising after delivering the goods to the purchaser.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer’s complaint in written form or in a form that enables written reproduction within 15 days.

Direct marketing and processing of personal data

The online store only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser.

The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to canyouescaperoom@gmail.com.

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser. Link HERE.

A purchaser may also turn to the dispute resolution bodies of the European Union. Link HERE.