This is a translation. In case of any discrepancy, the Estonian version of these terms prevails.
The online shop Can you escape? (hereinafter the Online Shop) is owned by Dream Studio OÜ (registry code 14226430).
These terms of sale apply when buying a service from the Online Shop. The prices of the services sold in the Online Shop are shown next to the products. All prices of the services sold in the Online Shop are in euros. Information about a service is provided in the Online Shop directly next to the service.
To order a service, add the desired products to the shopping cart. To place the order, fill in the required data fields and make your selection. The amount to be paid is then displayed on the screen and can be paid securely through the Stripe.com service. Payments are processed by Stripe.com. Payment takes place outside the Online Shop in a secure environment – when paying by credit card, in the secure environment of Stripe.com. The seller has no access to the customer's bank or credit card details. The contract enters into force once the amount due has been received in the Online Shop's bank account. The owner of the Online Shop is the controller of personal data and forwards the personal data necessary for making payments to the processor Stripe.com. If the ordered service cannot be delivered because the service has been discontinued or for any other reason, the buyer will be informed as soon as possible and the amount paid (including the cost of delivering the service) will be refunded without delay, but no later than within 14 days of sending the notice. The service can also be paid for by invoice: the invoice is sent to the email address of the person placing the order, and the service (game or gift card codes) is sent once the payment has been received in the Online Shop's bank account.
The service is delivered to the following countries: Estonia. The buyer has the following options for receiving the service: by email. Deliveries within Estonia generally reach the destination specified by the buyer within 2 working days from the entry into force of the sales contract. In exceptional cases, the service may be delivered within up to 14 calendar days.
After receiving the order, the buyer has the right to withdraw from a contract concluded in the online shop within 14 days. The right of withdrawal does not apply if the buyer is a legal person. To use the 14-day right of return, the ordered service must not be activated by pressing the “Start” button. If the service has been activated by pressing the “Start” button, the Online Shop has the right to reduce the amount refunded according to the reduction in the value of the service. To return the service, send an email to info@canyouescape.eu no later than 14 days after receiving the service. The Online Shop will refund to the buyer all payments received from the buyer under the contract without delay, but no later than 14 days after receiving the withdrawal notice, if the withdrawal notice meets the condition that the account has not been activated. The Online Shop has the right to withdraw from the sales transaction and demand the service back from the buyer if the price of the service in the online shop has been shown by mistake significantly below the market price of the service.
The Online Shop is liable to the buyer for any non-conformity of the sold service with the terms of the contract or for any defect that existed at the time the service was sent and that becomes apparent within two years of sending the service to the buyer. During the first six months after the service is sent to the buyer, the defect is presumed to have existed at the time of sending. Rebutting this presumption is the obligation of the Online Shop. If a defect appears, the buyer has the right to contact the Online Shop no later than within two months by sending an email to info@canyouescape.eu. The Online Shop is not liable for defects that arise after the service has been sent to the buyer. If a service bought from the Online Shop has defects for which the Online Shop is liable, the Online Shop will repair or replace the defective service. If the service cannot be repaired or replaced, the Online Shop will refund to the buyer all payments made under the sales contract. The Online Shop responds to a consumer's complaint in writing or in a form that can be reproduced in writing within 15 days.
The Online Shop uses the personal data entered by the buyer only to process the order and to send the service to the buyer. The Online Shop sends newsletters and offers to the buyer's email address only if the buyer has expressed a wish to receive them by entering an email address on the website and letting us know that they want to receive direct marketing messages. The buyer can opt out of offers and newsletters sent by email at any time by letting us know by email or by following the instructions in the email containing the offers.
If the buyer has any claims regarding the Online Shop, they must be sent to info@canyouescape.eu. If the buyer and the Online Shop cannot resolve a dispute by agreement, the buyer can turn to the Consumer Disputes Committee (Tarbijavaidluste komisjon) in Estonia. The Consumer Disputes Committee is competent to resolve disputes arising from contracts concluded between the buyer and the Online Shop. Examination of the buyer's complaint by the committee is free of charge. The buyer can also turn to the European Union online dispute resolution platform.